Return & Refund Policy

At MAMANESTS, we want every parent to shop with confidence for their little ones.

Please read our Return & Refund Policy carefully before placing your order.

Effective Date: 22/10/2026

Location: Dubai, United Arab Emirates

1. Return Period

Customers may submit a return request within 7 calendar days of receiving their order, subject to the conditions of this policy and applicable UAE consumer protection laws.

All return requests should be submitted through our website. Requests made through other channels may not be processed under our standard return procedure.

2. Conditions for Returns

To qualify for a change-of-mind return, products must meet all of the following conditions:

Unworn and unwashed: Items must be unused, unwashed and in their original condition, with no signs of wear.
Original tags intact: All original tags and labels must remain attached and must not be removed, cut, torn or altered.
Original packaging: Items must be returned in their original packaging, including any boxes, bags and accessories supplied with the order.
No damage or stains: Items must be free from stains, odours, makeup, food marks, tears or any other signs of use or damage.
All components included: All accessories and components supplied with the product must be returned.
Proof of purchase: A valid order number must be provided with the return request.

MAMANESTS reserves the right to reject a change-of-mind return if the item does not meet the conditions of this policy, where permitted by law. This does not affect any mandatory consumer rights or remedies under UAE law.

3. Hygiene and Safety

For hygiene and safety reasons, certain products may be excluded from change-of-mind returns where legally permitted.

Any such exclusions will be applied in accordance with applicable law and will not affect a customer’s rights regarding defective, damaged, incorrect or non-conforming products.

4. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please submit a return request through our website as soon as possible.

Please include your order number and clear photographs of the product and its packaging so we can assess the issue.

MAMANESTS will review your request and provide the appropriate remedy in accordance with UAE law. Depending on the circumstances, this may include a return, replacement, repair or refund.

5. How to Request a Return Through Our Website

Visit the MAMANESTS website.
Log in to your account and go to My Orders or Order History.
Select the order containing the item you wish to return.
Click Request a Return and select the relevant item.
Choose the reason for the return and provide any requested information or photographs.
Submit your request for review.
Wait for confirmation and return instructions from MAMANESTS before sending the item back.

All return requests will be reviewed in line with this policy and applicable UAE law.

If you are unable to submit a request through your account, please contact support@mamanests.com for assistance.

6. Return Delivery Costs

MAMANESTS covers all return delivery costs for returns approved under this policy, including eligible change-of-mind returns and returns of damaged, defective or incorrect items.

Customers will not be charged any return shipping fees for an approved return.

MAMANESTS will provide return instructions and arrange the return collection.

7. Refunds

Once your returned item has been received and inspected, MAMANESTS will notify you of the outcome.

Approved refunds will be processed to the original payment method wherever possible, subject to payment provider procedures and applicable UAE law.

The time taken for the refund to appear in your account depends on your bank or payment provider.

Any refund of the original delivery fee or other charges will be handled in accordance with applicable law and the circumstances of the return.

8. Reasons a Return May Be Rejected

MAMANESTS may reject a change-of-mind return, where legally permitted, if:

The item has been worn, washed, used, altered or damaged.
Original tags or labels have been removed, cut, torn or tampered with.
The item has stains, odours or other signs of use.
The original packaging or included accessories are missing.
The return request is submitted after the return period, unless an exception is required by law.

Returns of defective, damaged, incorrect or non-conforming products will be assessed in accordance with UAE law. Nothing in this section limits any mandatory consumer rights or remedies.